Refund policy

Returns

Because our products are personal care items, we can only accept returns of products that are unopened, unused and in their original sealed packaging. Once a product has been opened, it cannot be returned, except where the item arrived damaged or defective.

You may request a return within 14 days of receiving your order. To start a return, email us at: shop@zeluxa.shop

with your order number and the item(s) you wish to return. We will reply with return instructions. Items sent back without first contacting us will not be accepted.

Return shipping costs are paid by the customer. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will arrange a replacement or refund at no cost to you, including shipping.

Refunds

Once your return is received and inspected, we will notify you whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable, except for damaged, defective or incorrect items.

Exchanges

We do not offer direct exchanges. Please return the eligible item and place a new order.

Contact

Zeluxa Corp., 57 El Dorado Street, Richmond Hill, ON L4C 0K8, Canada. shop@zeluxa.shop